This area is for wholesale partners who have already registered and been approved for an online ordering account.
To ensure your order is roasted and dispatched the same working week that you place your order, please place orders between Monday through to Wednesday. All orders received after 10.30am will automatically be placed into the next working days roasting scheduled.
We roast daily and dispatch all orders the following day using a next day tracked service via DHL when in the UK. All orders being shipped to Ireland and Europe will incur an additional 2-4 working day lead time for transit. Orders for other countries outside of EU can take up to 7 working days for transit once your order has left the roastery.
We operate on the basis that payment needs to be received before any order is released, which we have found guarantees confidence in the quality of our service and product. However if you have a credit account, orders will only be released if your account is strictly within terms or within the allocated credit limit.
Once you have placed an order, a confirmation email will follow outlining your order details. Invoices become available once we have uploaded your order onto our roastery schedule. For all pro-forma accounts your order will only be processed in full once payment has been received.
You will be able to access your invoices and account details when you log into your online account.
If you would like to discuss payment terms, please contact us.
For orders placed over the weekend, please allow until Monday for us to confirm your order.
Please contact us with any other questions at firstname.lastname@example.org
We encourage you to rest our coffee at least 7 days from its roast date, but for the best results we recommend resting it for 3 weeks.
Please email us at email@example.com for any orders that are urgently required.