Terms & Conditions

These terms of order in no way affect your statutory rights as a consumer. No contract will subsist between you and Ue Coffee Roasters Ltd for the sale by it to you of any product unless and until Ue Coffee Roasters Ltd accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Ue Coffee Roasters Ltd sends the e-mail to you (whether or not you receive that e-mail). Ue Coffee Roasters Ltd reserves the right to refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. Ue Coffee Roasters Ltd also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale unless Ue Coffee Roasters Ltd decides otherwise.

Ue Coffee Roasters Ltd Refund Policy

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of there cancellation.

Privacy Policy


When you purchase something from our shop, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our shop, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our shop, new products and other updates.


How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at Ue Coffee Roasters Ltd, 11a - 11b Windrush Ind. Park, Linkwood Road, Witney, OX29 7HA, United Kingdom or through any of the means outlined on our contact us page.


  • We may use your personal information for the following reasons:
  • To process your order(s)
  • To serve website content and advertisements to you
  • To administer this website
  • For statistical purposes to monitor this websites performance
  • If you have consented, to notify you of products, special offers or news
  • To notify you of a prize win, if you have entered and won a competition. Please see ‘Competitions and Promotions’ below
  • If you create an account while shopping on this website you will be given an option to opt-in to receiving information by email. If you agree to opt-in then we may contact you to notify you of products, special offers or news
  • You agree that you do not object to us contacting you for any of the above purposes whether by email, telephone or in writing and you confirm that you do not and will not consider any of the above as a breach of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  • If you have actively consented, to share your details with selected third parties for promotional use.

You may unsubscribe from email newsletters at any time by clicking ‘unsubscribe’ on our email newsletters or by contacting our customer service team on 01993 706767 or by email to coffee@uecoffeeroasters.com (Monday to Friday 0900 – 1430)

Please be aware that we are entitled to disclose your personal information to the police or any other regulatory or government authority investigating suspected illegal activities if we are asked to do so.


Our shop is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is shopd through Shopify’s data storage, databases and the general Shopify application. They shop your data on a secure server in the US behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify shops your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is shopd only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard.
PCI-DSS requirements help ensure the secure handling of credit card information by our shop and its service providers.


In order to offer you Klarna's payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna's own privacy notice.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our shop’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

When you click on links on our shop, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and shopd with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Cookies are tiny text files stored on your computer when you visit certain web pages. On this site we use cookies to keep track of how you’re using our site, what you have in your basket, and to remember you when you return to our site.
Please be aware that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, in helping us to identify and resolve errors.

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to shop information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a shop by a single customer.
cart, unique token, persistent for 2 weeks, Shops information about the contents of your cart.
_secure_session_id, unique token, sessional
shopfront_digest, unique token, indefinite if the shop has a password, this is used to determine if the current visitor has access.

We also use basic Google Analytics cookies for tracking site performance and usage. The Google Analytics JavaScript libraries use HTTP cookies to remember what a user has done on previous pages/interactions with the website. Please note that Google Analytics does not store any personal information about users.

If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org.

Please note that we are not responsible for the content of external websites.

Third Party Cookies
When you use this site you may notice some cookies that are not related to Origin Coffee or Shopify. When you visit a page that contains embedded content, for example from Vimeo, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.


By using this site, you warrant that you are legally capable of entering into binding contracts and that the personal information which you are required to provide is accurate, current and complete in all respects. You also warrant that you will notify us immediately of any changes to your personal information by updating your online account or contacting our Customer Service team via email or through one of the methods outlined above.


This site is governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our shop is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


To abide by the changing data protection law on May 25 2018, we have followed a legitimate interest and re-consent campaign for all email addresses stored on our database. We followed this legitimate interest rule: If anyone has engaged with an Origin Coffee email or transacted on www.origincoffee.co.uk the last 2 years. Anyone who doesn’t fit this criteria will be receive an email asking them to opt-in. Anyone who fails to opt-in will have their information removed. Anyone signing up after May 25 2018, will be asked to 'opt-in' by filling out a consent form.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact us.

Ue Coffee Roasters Ltd, 11a - 11b Windrush Ind. Park, Linkwood Road, Witney, OX29 7HA, United Kingdom

Payment Methods

Ue Coffee Roasters Ltd take credit card orders from most major credit cards (Visa, Mastercard and American Express). All payment transactions conducted through our website are handled and transacted through Stripe.com dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please visit the shopify.co.uk for further information.

Promotional Activities

Ue Coffee Roasters Ltd will on occasion offer additional discounts or multi buy promotions on it's products. Such offers are provided at our discretion and as such we reserve the right to amend our terms and conditions and / or discontinue the offer at anytime. This does not affect your statutory rights.

All gift cards which have been purchased as part of an online promotion at www.uecoffeeroasters.com cannot be redeemed in conjunction with any other offers or promotions either online or in-store.


Expect delivery of your order within 28 days although most items will be dispatched within 48 hrs and received within 36-72 hrs. We dispatch our products to you using either Royal Mail or DHL (depending on the option you select at checkout). Each option has its own stated delivery time frames. If we cannot deliver the goods within this time we will tell the consumer immediately and agree on another time for delivery. If we cannot agree on another time, we will offer the consumer a refund. Delivery prices are priced on weight and will be added automatically when an order is placed. This will be broken down into the component of price and delivery charge. The final price will be in pounds sterling (unless otherwise stated).

Cancellation Rights

You as the consumer are given the right to cancel as required by the Distance Selling Regulations (to not include beans that are ground to your personal specification.) You the consumer have the right to cancel your order without giving a reason. The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. You the consumer can be asked to return and pay for the cost of returning the goods. Further information on this can be found on the Department of Trade and Industry website at this link Items must be returned in the condition they were sent in and be unopened.

Handling Complaints

We will in every case acknowledge complaints within 5 working days. We will in every case advise the consumer how long it will take to resolve the complaint. We will in every case keep the consumer informed throughout the process

Copyright & Trademarking

Ue Coffee Roasters is a trade marked brand and as such all concept imagery, branding, copy and website content is protected by law. Any unauthorised use is strictly prohibited and any person or parties using any content without prior written approval will render themselves open to prosecution.