Delivery Information

Christmas Delivery Cut Off For UK

Due to ongoing delays in the Royal Mail network, we are recommending that customers place all orders as quickly as possible to avoid any unwanted delay or disappointment as we are unable control lead-times past the following cut offs.

Royal Mail have indicated that the following cut offs apply when the following services are selected.

Economy Parcel or Free Delivery - December Monday 12th
Royal Mail Tracked 48 Hour - December Friday 16th
Royal Mail Tracked 24 Hour - December Monday 19th
Special Delivery Guaranteed - December Wednesday 21st

Regular Delivery

We roast and ship orders Monday through to Friday (Excl. Bank Holidays) and send them by Royal Mails parcel service as standard. Orders placed over a weekend or Bank Holiday will not be processed until the next working day.

For orders which contain brew gear we will aim to have these goods with you within 2-3 working days of you placing your order as some items may be shipped direct from the manufacturers warehouse which can take a little longer to arrive.

Postage is worked out by spend, delivery type and/or weight.

For All EU and International Deliveries Please CLICK HERE For Shipping Costs

United Kingdom & Channel Islands

Free standard Royal Mail parcel delivery is offered to any UK address when you spend £25+ and if you require a quicker delivery method we recommend that you opt for the paid 24 or 48 hour tracked delivery option which is chargable, however this service is not gauranteed and can be subject to delays which are out of our control.

Tracked Options

Spend £25+  48 Hour tracked delivery on orders up to and including 5kg Cost: £1.95
Spend £25+ 24 Hour tracked delivery on orders up to and including 5kg Cost: £2.95
Spend Below £25  48 Hour tracked delivery on orders up to and including 5kg Cost: £3.95
Spend Below £25+ 24 Hour tracked delivery on orders up to and including 5kg Cost: £4.95

This delivery option is for orders that require a speedier tracked delivery service, however this does not gaurantee that your order will automatically arrive the next day. We do however aim to process all orders within 24-48 working hours of receipt of your order and in most cases we will dispatch your order the same day if received before 11 am, however after this time there is a possibility that your order could go into the next working days schedule.

Saturday tracked delivery on orders up to and including 5Kg Cost: £8.50 | We can only gaurantee a Saturday delivery if your order is placed no later than 10.30am on the Friday

We recommend that you call us on 01993 706767 to make sure we are able to ship on a next day service if you are placing your order after the 11 am cut off.

Returns

Our standard trade terms apply, however any coffees ordered that have been selected as a ground option cannot be returned and are non-refundable.