Returns

RETURNS

As per UK Consumer Law, you are legally entitled to return unwanted, defective or faulty items within 28 days. You must contact us to arrange the return within 14 days of purchase.

You must contact us to request a return within 2 working days (Mon-Fri) of receiving the product and complete the returns process as per our instructions, to ensure that the return is managed correctly and the goods reach us in perfect condition.

Returned items, including faulty or defective items must be returned in original packaging with any enclosed documentation and in perfect resalable condition without exception. Once the goods have been received back and checked, as per our terms and conditions, we will issue a full refund or exchange on receipt.

Please note: You are wholly responsible for the goods until they reach us. Any damage or breakages in transit on return to us are chargeable, therefore all goods must be packaged in the exact same format as they were shipped to you.

Once received, we will contact you confirming the good have been received in either a good, repairable, resalable condition, and your refund will be processed within 5 working days. For warranty claims we will aim to repair or replace your item where possible as long as our terms and conditions have been honoured.

RETURNS ADDRESS

Ue Coffee Roasters Ltd
11a - 11b Windrush Ind. Park
Linkwood Road
Witney
Oxfordshire
United Kingdom
OX29 7HA